FAQ

Tech Tips		Product Information

> Firefox Compatibility > Cat5 vs. Cat6 Differences		> Supported Third Party IP Camera Models > Supported Hikvision IP Camera Models
FAQs:
> How do I set my DVR up on the Network? > How can I gain access to my device remotely? > How come I can see my device in IE but not in client software? > How come I can’t see my device in IE? > I want to view my devices from my cell phone, how can I do this? > I have put your app on my cell phone and I get a log-in failed error? > Do you have an app for the Android? > Do all your devices support the phone app? > Does hard disk installation support hot-plug function, and does it requires jumper settings? > Black screen appears in monitoring picture, what's the reason? > What's the possible reason of mosaic in monitoring picture? > Why does it fail to preview the picture?

Hikvision USA, Inc. 565 Brea Canyon Road, Suite A, Walnut, CA 91789
Phone: 909.895.0400 Fax: 909.595.2788